Design Thinking Workshop

Understand Customers,
Unlock Innovation,
Upgrade Loyalty.

Discover How

Are You Putting Your Customers First?

Most new business ideas fail because there is no market need for them. That’s why the development of every new product or service must start with a deep understanding of your customers.

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Your Trusted Partner In Design

Shannon is an expert facilitator of design thinking workshops with over 15 years of experience and 100+ client transformations under his belt. Delivering creative interventions that equip teams with customer-centric design thinking principles, and processes are what he’s best known for.

Read Shannon's Full Story

Design Thinking: The Fuel of Innovation, Customer Satisfaction, and Growth

The Design Thinking workshop is a tailored 2-day event that’s designed to arm attendees with more than just theories. By the time they leave, attendees will have the experience and tools they need to create a customer-centric culture, and accurately create solutions to customer needs.

What’s Covered In This 2 Day Workshop

Day 1: The Foundation

Discover the basics of design thinking, empathetically identifying customer needs, unifying teams, creating a customer-centric culture, and co-creating innovative new solutions or enhancing existing solutions that enhance the customer experience.

Day 2: The Tools

Take part in an interactive, live problem-solving event where we solve a real problem faced by your organization so you can learn hands-on how to apply the powerful design thinking principles and processes covered previously.

Who Should Attend?

Leaders & teams

Who need hands-on, on-site guidance around identifying customer needs they can use to create better solutions.

Leaders

Who are responsible for ramping up innovation but lack a clear plan of attack or the right tools for the job.

Businesses

That want to learn powerful innovation techniques they can use to create new solutions or enhance existing ones.

Book Your Free Strategy Call

Results You Can Expect From The Workshop

Read More Client Stories
“His thought starters, provocative questions, and tools are an exceptionally useful blueprint for any team or business plan"

Senior Manager, CitiPower & Powercor

Shannon Cooper
2020-11-04T23:29:20+00:00

Senior Manager, CitiPower & Powercor

“His thought starters, provocative questions, and tools are an exceptionally useful blueprint for any team or business plan"
“I always turn to Shannon when I need a high quality, engaging and provocative facilitator. I have engaged Shannon to work on several high-profile projects that have required understanding and streetwise common sense. This combined with a focussed intellect and professional approach makes Shannon easy to work with.”

Kendall McGrath, National Director-Industry Solutions, Bendigo Tafe Kangan Institute

Shannon Cooper
2020-11-04T23:29:52+00:00

Kendall McGrath, National Director-Industry Solutions, Bendigo Tafe Kangan Institute

“I always turn to Shannon when I need a high quality, engaging and provocative facilitator. I have engaged Shannon to work on several high-profile projects that have required understanding and streetwise common sense. This combined with a focussed intellect and professional approach makes Shannon easy to work with.”
“Shannon’s brief was to create a leadership development program that not only aligned to our values but also to challenge our leadership team to think more creatively, innovate more regularly and to maintain a relentless focus on our customers. He nailed it! He researched, interviewed and aligned himself with the business. The leaders love his facilitation style, his energy, his quirky cartoons and his depth of experience and knowledge.”

Anne Mihos, Learning & Development Manager, Vocus Communications

Shannon Cooper
2020-11-04T23:30:30+00:00

Anne Mihos, Learning & Development Manager, Vocus Communications

“Shannon’s brief was to create a leadership development program that not only aligned to our values but also to challenge our leadership team to think more creatively, innovate more regularly and to maintain a relentless focus on our customers. He nailed it! He researched, interviewed and aligned himself with the business. The leaders love his facilitation style, his energy, his quirky cartoons and his depth of experience and knowledge.”
“As a coach, Shannon prompts us to think more strategically about our activities, not by telling us what to do, but by providing is with relevant tools and frameworks for developing powerful, customer-centric ideas and a sense of direction. We are now moving forward with renewed confidence about our capacity to grow and become a leader in our field."

Jane Fita, Director, Flyco The Green Pesty

Shannon Cooper
2020-11-04T23:30:59+00:00

Jane Fita, Director, Flyco The Green Pesty

“As a coach, Shannon prompts us to think more strategically about our activities, not by telling us what to do, but by providing is with relevant tools and frameworks for developing powerful, customer-centric ideas and a sense of direction. We are now moving forward with renewed confidence about our capacity to grow and become a leader in our field."
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Shannon Cooper

Master Design Thinking Today, Lead The Market Tomorrow

Ready to boost employee creativity, accelerate innovation, unify teams, and create solutions that keep customers coming back for more?

Book Your Free Strategy Call

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